Refund policy
Return Policy:
Returns and exchanges are subject to the following guidelines:
How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed. We can refund your order if it hasn't shipped yet and create a new order via phone if circumstances allow. If you have a question about your order, please contact us at 330.722.5477.
Returns and exchanges are subject to the following guidelines:
- All makeup sales are final and non-refundable.
- A receipt is required for all returns and exchanges.
- Unopened skin, tools, and hair merchandise may be exchanged or refunded within 14 days.
- Opened skin, tools, and hair merchandise may be exchanged only within 14 days.
How do I change or cancel my order?
We do not normally accept order cancellations or changes once an order has been processed. We can refund your order if it hasn't shipped yet and create a new order via phone if circumstances allow. If you have a question about your order, please contact us at 330.722.5477.